Slash Agent: A Feature-rich Agent App for Efficient Communication
Slash Agent is a powerful Agent App designed to enhance communication within the SlashRTC Contact Centre Solution. This Chrome-based application offers a comprehensive set of features, including embedded voice and chat capabilities, to handle incoming and outgoing calls effectively.
With Slash Agent, users can manage calls in various dialing modes, such as Manual, Preview, List-View, and Predictive. This flexibility allows for efficient call handling tailored to specific needs. Additionally, the app enables chat sessions with website visitors and team members, facilitating seamless collaboration and quick resolution of customer queries.
By consolidating chat and call functionalities in a single app, Slash Agent streamlines operations and increases productivity. Users can handle both chats and calls simultaneously, eliminating the need to switch between different applications. This integrated approach enhances efficiency and ensures a seamless communication experience for contact center agents.
Overall, Slash Agent is a valuable tool for contact center agents, providing them with the necessary features to handle calls and engage in chat sessions efficiently. Its user-friendly interface and robust functionality make it a reliable choice for improving communication within the SlashRTC Contact Centre Solution.
